Being Hospitable: Enjoying the “Benefits” of a Hospitality Job

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thOLV49LJSA little over 6 months ago, I began my latest adventure in the Hospitality Industry, as the Director of Sales at Candlewood Suites-Memphis, An IHG Property.

I wrote a blog at the time, that included some suggestions by the Founder of Holiday Inns, concerning how to make it in the Hospitality Industry.

Here are Kemmons Wilson’s “Twenty Tips For Success”:

1. Work only a half a day; it makes no difference which half-it can be either the first 12 hours or the last 12 hours. 

2. Work is the master key that opens the door to all opportunities.

3. Mental attitude plays a far more important role in a person’s success or failure than mental capacity. 

4. Remember that we all climb the ladder of success one step at a time.

5. There are two ways to get to the top of the oak tree. One way is to sit on a acorn and wait; the other is to climb it. 

6. Do not be afraid of taking a chance. Remember that a broken watch is exactly right at least twice every 24 hours,

7. The secret of happiness is not doing what one likes, but in liking what one does.

8. Eliminate from your vocabulary the words, “I don’t think I can” and substitute “I know I can”.

9. In evaluating a career, put opportunity ahead of security.

10. Remember that success requires half luck and half brains.

11. A person has to take risks to achieve.

12. People who take pains never to do more than they get paid for, never get paid for anything more than they do.

13. No job is too hard as long as you are smart enough to find someone else to do it for you.

14. Opportunity comes often. It knocks as often as you have an ear trained to heat it, an eye trained to see it, a hand trained to grasp it, and a head trained to use it.

15. You cannot procrastinate-in two days, tomorrow will be yesterday.

16. Sell your wristwatch and buy an alarm clock.

17. A successful person realizes his personal responsibility for self-motivation. He starts himself because he possesses the key to his own ignition switch.

18. Do not worry. You can’t change the past, but you sure can ruin the present by worrying aver the future. Remember that half the things we worry about never happen, and the other half are going to happen anyway. So, why worry?

19. It is not how much you have but how much you enjoy that makes happiness.

20. Believe in God and obey the Ten Commandments. 

After suggestion #20, Suggestion #7 – “The secret of happiness is not doing what one likes, but in liking what one does.” is one which I have taken to heart.

Quite frankly, I am enjoying the stew out of my job.

This may sound corny, but I wake up every morning in anticipation of going to work that day.

There are several reasons for this.

Bob Smuckatelli, writing in an article for positivelyindy.com, detailed the Six Benefits of Working in the Hospitality Industry.

When I read the article, I thought that he had read my mind…and then, I saw that it had been posted on December 20, 2012.

The Benefits that he listed back then are:

Amazing Opportunities: If you love variety, you’ll also love the fact that working in hospitality is never dull. Whether it’s a new challenge or the opportunity to travel to different places, this type of spice makes it very easy to wake up in the morning and feel excited about heading to work for the day.

Appreciation: There are plenty of jobs that involve mostly thankless work. While society couldn’t function without people willing to do these jobs, that doesn’t mean those individuals feel any type of appreciation on a daily basis. The nice thing about hospitality is you won’t have to be put in this type of position. Instead, patrons will remind you on a daily basis of just how much they appreciate what you do for them. The knowledge that you’ve just made someone’s day is a feeling that never gets old!

Meritocracy: One of the reasons many people aren’t interested in working in specific corporate environments is because they know that the only way they’ll be able to move up is by playing constant political games. If you’re the type of person who wants the quality of your work to speak for itself, you’ll be very fond of how the hospitality industry operates. People will notice when you take initiative and follow through. If you have a go-getter attitude, the sky will be the limit in terms of where your career can go.

Lots of Perks: Even though this isn’t the biggest driver of most people’s happiness and satisfaction with their job in hospitality, it’s still worth noting. As you may have guessed, being in a position that’s about ensuring other’s happiness does mean that you will get to reap plenty of perks as well.

Stability: The impact of the 2008 and 2009 financial meltdown wasn’t limited to the housing industry. The travel and hospitality industry also took a big hit as a result of people tightening their wallets in response to concerns about the financial future. Although there’s no sugarcoating the fact that those were very dark times for the industry, it survived and is once again flourishing. Being able to survive that type of trial shows just how robust hospitality is as an industry.

Exercise Creativity: Musicians and writers aren’t the only people who get to enjoy creative work. Because there are always unique challenges that need to be tackled within hospitality, you’ll always be able to put both your critical and creative thinking to good use.

As the Director of Sales at an Extended Stay Hotel, I have had the privilege and opportunity to be able to make a direct impact on the  bottom line of the budgets of individuals, and of companies, both small and large.

It is a great feeling to be able to help clients from reservation to departure.

At our property, we pride ourselves on our Customer Service.

When guests stay at your property, especially when they stay for a extended time, ranging from a month to a year, you and your Hotel Staff get to know them well, their likes, dislikes, and their daily routine.

Eventually, if they stay with you long enough, they don’t seem like a “guest” at all, but rather, a part of your hotel “family”.

And, being able to make a difference in these “family members'” lives, is the greatest benefit of all.

Never Quit. Never Surrender.

-Allen

Being Hospitable: The Qualities of a Successful Hospitality Employee

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hospitality1Hospitality – the friendly reception and treatment of guests or strangers.

As I reported last week, I have started a new position in the Hospital Industry.

As I was waiting to start, I thought about the qualities that were necessary to be a success in the Hospitality Industry. Per hospitalityschools.com, they are

1. Commitment
To be successful in the hospitality industry, you must be committed to ensuring customer satisfaction. You must do whatever it takes to keep customers happy and also create repeat business.
2. Communication Skills
The most successful in the hospitality business are those with excellent communication skills. They can communicate effectively both orally and in writing
3. Computer Know-How
A great hospitality employee has good computer skills and is familiar with a wide range of technological applications that are used within the industry.
4. Enthusiasm
Great employees of the hospitality industry are enthusiastic about their jobs and strive to do the best work possible. They want to give their customers the best experience available.
5. Interpersonal Skills
To be successful in hospitality, one must have top notch interpersonal skills, as the very nature of the business is to provide spectacular customer service.
6. Leadership
Great hospitality employees have strong leadership skills and are able to command projects and make significant contributions to an organization’s overall success.
7. Organized
To stay on top of the multitude of tasks you’ll face as a hospitality employee, you have to be organized and multitask without difficulty
8. Knowledgeable of Safety/Hygiene Issues
Successful hospitality employees are familiar with rules of safety and hygiene as they apply to food serving places, hotels, and other places where people spend time.
9. Teamwork
Successful members of the hospitality industry work well with others and can be a productive member of a team. They value the contributions of everyone.
10. Thorough
Great hospitality employees are very thorough in their work and realize that any oversight could result in customer dissatisfaction.

In looking for advice about how to do well in my new job, I decided to turn to one of my Hometown Heroes and a legend in the Hospitality Industry, Kemmons Wilson.

Kemmons Wilson and his family took a trip from Arkansas to Washington in 1951. He was so angered by their shabby lodgings, that he decided to open his own hotel.

The first Holiday Inn, a two story hotel, was opened in 1952 at 4985 Summers Avenue in Memphis, Tennessee between a lumberyard and two-lane highway. By 1959, there were 100; by 1975, 1,700.

Today, there are Holiday Inns in every state and in more than 50 countries.

Here are Kemmons Wilson’s Twenty Tips for Success

1. Work only a half a day; it makes no difference which half-it can be either the first 12 hours or the last 12 hours.

2. Work is the master key that opens the door to all opportunities.

3. Mental attitude plays a far more important role in a person’s success or failure than mental capacity.

4. Remember that we all climb the ladder of success one step at a time.

5. There are two ways to get to the top of the oak tree. One way is to sit on a acorn and wait; the other is to climb it.

6. Do not be afraid of taking a chance. Remember that a broken watch is exactly right at least twice every 24 hours,

7. The secret of happiness is not doing what one likes, but in liking what one does.

8. Eliminate from your vocabulary the words, “I don’t think I can” and substitute “I know I can”.

9. In evaluating a career, put opportunity ahead of security.

10. Remember that success requires half luck and half brains.

11. A person has to take risks to achieve.

12. People who taker pains never to do more than they get paid for, never get paid for anything more than they do.

13. No job is too hard as long as you are smart enough to find someone else to do it for you.

14. Opportunity comes often. It knocks as often as you have an ear trained to heat it, an eye trained to see it, a hand trained to grasp it, and a head trained to use it.

15. You cannot procrastinate-in two days, tomorrow will be yesterday.

16. Sell your wristwatch and buy an alarm clock.

17. A successful person realizes his personal responsibility for self-motivation. He starts himself because he possesses the key to his own ignition switch.

18. Do not worry. You can’t change the past, but you sure can ruin the present by worrying aver the future. Remember that half the things we worry about never happen, and the other half are going to happen anyway. So, why worry?

19. It is not how much you have but how much you enjoy that makes happiness.

20. Believe in God and obey the Ten Commandments.

After my first week on my new job, I  believe that not only was Mr. Wilson absolutely right, he was a visionary.

While training at the Front Desk this past week, I was called upon to go to guest rooms to fix televisions, to figure out why a DVD had no picture (it turned out to be a CD), and to run to the local retail store to buy some bathroom…umm…equipment that we were short of.

After a lifetime of working with clients from every walk of life, I am truly enjoying my new position.

With something new happening everyday, I can’t wait to get back to work to see what will happen next.

Never give up. Never surrender.

-Allen